Frequency Asked Questions

We have compiled some frequently asked questions and some useful information below. If you have any questions that haven’t been addressed here, please send us an email at info@halifaxjazzfestival.ca or DM us on social media - Facebook / Instagram / Twitter and we will respond to your inquiry within 1-3 days. 

Quick Links: Tickets | On-Site | Weather | Miscellaneous

Tickets

  • The TD Main Stage is at the Salter Lot (1521 Lower Water Street).

  • Online - all passes and tickets for the 2024 TD Halifax Jazz Festival are available to purchase HERE.

  • All tickets purchased through TIXR include taxes and the addition of a service fee. Tickets are the same price no matter where you buy them.

  • No, you do not need a ticket for any of the festival's free events.

  • No, the unique bar code is what we are looking to scan. Beware of third-party ticket purchases, as we can not verify the authenticity of tickets not bought directly through our official ticket website. For more information email accounting@halifaxjazzfestival.ca.

  • You are required to be accompanied and supervised by your parent or legal guardian, and agree to and complete all terms and conditions outlined in our: Underage Application Form. On the night of the concert, your parent or legal guardian must have an official government ID, as well as a printout of your filled-out application on you: UNDERAGE APPLICATION FORM

    Subject to capacity, children under 10 may accompany General Admission ticket-holding parents or legal guardians free of charge.

  • No refunds or exchanges can be made for purchased tickets. Photo ID is required for some shows and is clearly stated in promotional materials and at the point of purchase. Not having a Photo ID or being underage does not make the ticket holder eligible for a refund or exchange.

    If for any reason a ticket holder is removed from a venue (i.e. disruptive behaviour, intoxication, smoking, or harassment of staff, volunteers, or other patrons), no refund or exchange will be issued.

    Ticket holders should not expect a clear site line; an unclear site line of a performance or stage does not make the ticket holder eligible for a refund or exchange.

    Only the Executive Director has the authority to make any exception to this policy.

On Site

  • Doors open a half hour before the start time of a concert unless otherwise noted.

    For evening performances at the TD Main Stage, doors will open at 7:30 PM and shows will begin at 8:15 PM, however, start and end times are not guaranteed.

  • For evening shows at the TD Main Stage:

    General Admission is standing only. Please note the TD Main Stage is an open-air venue, and dress accordingly.

    A limited number of value-added tickets are available: Bleacher Seating, Stagefront Seating, and Premium Section. Bleacher Seating offers an above-the-crowd seat with the ability to come and go from the dance floor. Bleacher Seats are not individually assigned. Stagefront Seating offers a close-up view of artists, with the added benefit of bar service directly to your seat. Stagefront Seats are assigned. The Premium Section offers access to an area with select seating and high-top tables, and a private bar and washroom. Value-added ticket options start at $75 and are available in very limited quantities.

    For daytime programming at the TD Main Stage:

    A limited number of tables and chairs with umbrellas may be available at the TD Main Stage during daytime programming; these amenities are first-come, first-serve. In the daytime, only you are welcome to bring your own chair. Unfortunately, we are unable to accommodate bringing your own chair in the evenings due to capacity and safety.

    St. Matthew’s United Church and The Carleton:

    General admission seating is available at St. Matthews United Church and the Carleton.

  • The festival's TD Main Stage site is entirely wheelchair accessible including all entrances, washrooms, bars, and seating areas.

    Evening Shows: for evening shows, there are a limited number of spaces designed to meet the needs of patrons in wheelchairs. When you purchase your tickets, please email accessibility@halifaxjazzfestival.ca to reserve one of the spaces.

    Daytime Shows: there is no reserved wheelchair seating during the free daytime concerts. All daytime concert seating is on a first-come, first-serve basis.

  • During the free daytime programming, you are welcome to bring your own chair. We ask that you do not bring chairs in the evening ticketed shows as they will not be allowed onsite.

  • Dogs are allowed on leashes for afternoon programming; however, they must remain under their owner's control. If there are any issues, staff or volunteers may ask the owner to remove the dog.

    Dogs are not allowed at any evening shows unless they are guide dogs.

  • Smoking is prohibited on the public side of the Waterfront Stage (including e-cigarettes and vaporizers). A designated smoking area will be available outside the main and waterside gates.

  • Yes! Cycle to the Main Stage and park your wheels at one of our handy bike racks on site.

Weather

  • Weather conditions will not affect the TD Halifax Jazz Festival. Shows and concerts will only be cancelled with respect to artists, audience, and volunteer safety, which could include high winds or lightning.

    In the case of severe weather, updates will be available on our website and communicated to all ticket holders through the email address they provided upon purchase.

  • 1. All performances at the Halifax Jazz Festival will be delayed at the sole discretion of the Executive Director. The decision to end the delay and continue with the program will be at the sole discretion of the Executive Director.

    2. In the case of a delay, the organizers will do everything possible to maintain the same artist lineup.

  • 1. All performances at the Halifax Jazz Festival will be cancelled at the sole discretion of the Executive Director.

    2. Ticketed performances at the TD Main Stage will be cancelled prior to 7:00 PM nightly.

    In the case of an outright cancellation due to weather or by a headlining artist, tickets will be refunded in full beginning at 10:00 AM the following day to all ticket buyers, or they will be offered tickets in trade to any other available performance at the festival. No refunds will be made on the night of the scheduled show. For ticket purchasers who purchased tickets in person at the box office, they will need to bring their tickets to the box office if a refund is desired. Any online purchasers will be automatically refunded via the method of purchase.

    3. Refunds will not be offered for the cancellation of a non-headlining artist.

    4. Refunds will not be issued to pass holders for the cancellation of an artist.

Miscellaneous

  • The Halifax Jazz Festival is about people working together to deliver a music festival which celebrates artists and their creativity as well as the community. Mutual respect and cooperation are the cornerstones of this organization. Every participant including artists, volunteers, staff, sponsors and festival attendees is entitled to be free from discrimination and harassment, both at the festival main stage and at all festival venues, on the basis of age, gender, national or ethnic origin, race, religion, marital status, criminal record, disability, sexual orientation, gender identity or expression, language, class or political belief. If you experience harassment at a HJF event you should contact the Executive Director to discuss the situation and possible responses. Our initial approach is to encourage early and informal resolution and to facilitate a direct conversation which resolves the matter. Harassment in all its forms detracts from our common purpose and weakens our organization and will not be tolerated. We encourage all involved with the festival to treat each other with dignity and respect.

  • Hiring for 2023 has closed. Hiring for the next festival will occur in the spring of 2024.

  • For more information and to sign up to volunteer CLICK HERE.

  • The TD Halifax Jazz Festival runs a Patron of the Arts Program. An individual who is excited about a certain concert can become the patron of that show by donating an agreed-upon percentage of the artist fee. In return, the patron receives a charitable tax receipt for the full amount of the donation, and, if desired, their name in the festival's program guide and website. This is a great way to directly contribute to live music in our community!

    Contact sponsorship@halifaxjazzfestival.ca to learn more.